Carnegie breaks his book down into six major sections:
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
- Don't criticize, condemn, or complain
- Give honest and sincere appreciation
- Arouse in the other person an eager want.
SIX WAYS TO MAKE PEOPLE LIKE YOU
- Become genuinely interested in other people
- Smile
- Remember that a person's name is, to him or her, the sweetest and most important sound in any language.
- Be a good listener. Encourage others to talk about themselves
- Talk in the terms of the other person's interest
- Make the other person feel important and do it sincerely
TWELVE WAYS TO WIN PEOPLE TO YOUR WAY OF THINKING
- Avoid arguments
- Show respect for the other person's opinions. Never tell someone that he or she is wrong.
- If you're wrong, admit it quickly and empathetically
- Begin in a friendly way
- Start with questions to which the other person will answer yes
- Let the other person do the talking
- Let the other person feel the ideas is his/hers
- Try honestly to see things from the other person's point of view
- Sympathize with the other person
- Appeal to noble motives
- Dramatize your ideas
- Throw down a challenge; don't talk negatively when a person is absent; talk only about the positive
BE A LEADER: HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENSE OR AROUSING RESENTMENT
- Begin with praise and honest appreciation
- Call attention to other people's mistakes indirectly
- Talk about your own mistakes first
- Ask questions instead of directly giving orders
- Let the other person save face
- Praise every improvement
- Give the other person a fine reputation to live up to
- Encourage them by making their faults seem easy to correct
- Make the other person happy about doing what you suggest
SEVEN RULES FOR MAKING YOUR HOME LIFE HAPPIER
- Don't nag
- Don't try to make your partner over
- Don't criticize
- Give honest appreciation
- Pay little attentions
- Be courteous
- Read a good book on the sexual side of marriage
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